Shipping Policy

• Orders usually shipped within 1-2 business days after purchase, from Monday-Saturday, excluding holidays.
• All orders will be shipped out via USPS/UPS/FedEx depending on your location.
• Shipping delay note: shipping carriers may be experience shipping delay due to various factors. When the package leaves our hands, it is out of our control and we can't guarantee your package will arrive within the estimated time frame. 
• Please ensure your shipping address is valid to prevent mail loss and ensure your package gets to you in a timely manner.
• If you haven't received your package but the tracking number says "delivered", we apologize because this is out of our control. Please check with your neighbor, family member, and any potential spot outside your residence. Sometimes, the tracking numbers say “delivered” but packages don’t show up until several days later. While waiting, you can also try to contact your local mail carriers because they can help you track the GPS coordinates of where the package was last scanned and delivered.
• Please note: Customers need to provide a safe place for mail delivery, therefore, we’re not responsible for stolen or lost packages. 
• If you have any questions, we are available Monday-Saturday. We will get back to you within 24 hours during the business week. We want to make sure you are happy. You can contact us at candlenjoyllc@gmail.com

Return/Replacement:

• We accept return within 30 days after receipt of the package, the product needs to be in original condition/packaging.
• Please contact us immediately if you’ve received a damaged product so we can help you solve the problem as soon as possible.